Bring your learning to life

Internship Project: Help us improve internal processes and tools (focus on AI) in order to provide excellent services for our Customers 

Complete an internship project at SOPHiA GENETICS whose mission is to build the future of AI-assisted medicine. Joining the Customer Services team as a Junior Customer Services Specialist with a focus on Projects. 

Your mission: 

Reporting to the Senior Customer Support Manager you will help with projects that can help us analyse data, train AI tools and scale our team. 

You will be involved in: 

• Data curation for the AI implementation project: Make sure our data is accurate, searchable, and have the necessary information to be used by AI. Review and update internal knowledge, review and tag manually customer services tickets. 

• Customer Knowledge base creation: Write FAQs, and step-by-step instructions 

• “Customer-360” story creation for a selected list of customers 

• Some day-to-day customer services activities 

What you will learn: 

• Project management best practices and tools 

• AI tools 

• Ticketing system and other technical tools, such as Jira, Miro 

• Customer support and Customer relationship building 
  

Requirements

• Degree in a technical or business field (IT, Computer Science, Engineering, Business and Administration) or equivalent experience   

• Basic experience using AI tools (ChatGPT, Gemini, Copilot, Other) 

• Very good command of English (orally and written) 

Benefits

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include: 

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50) 
• 100 Best Places to Work in Boston 
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Sickness and Accident coverage through Helsana
• Meal Vouchers at 90CHF PM with our partner cafeteria
• A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit/snacks
• Free parking in an easy to access location
• A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding
• As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous 

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.  We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The Process 

We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts:

‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’

‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’

‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: Early 2026

Location: Rolle, CH

Contract: Internship contract, full time